❓ FAQ – Frequently Asked Questions

1. What time is check-in and check-out?

• Check-in: from 14:00 (2 PM)

• Check-out: until 10:00 (10 AM)

2. Is early check-in or late check-out possible?

Yes, early check-in and late check-out may be available upon request, subject to availability and additional fees.

3. Are pets allowed? (No Pets Policy)

No, pets are not allowed in any of our apartments.
This policy ensures comfort, hygiene, and safety for all guests, especially those with allergies.

4. Is parking available?

Yes, most of our apartments have parking spaces available. Please check the description of the specific apartment or contact us directly for confirmation.

5. Do you provide airport transfer?

Airport transfer can be arranged upon request for an additional fee. Please contact us in advance to schedule your transfer.

6. What amenities are included?

All apartments are fully equipped and include:

• Free high-speed Wi-Fi

• Air conditioning/heating

• Clean bed linen and towels

• Basic toiletries

• Kitchen essentials (fridge, stove, dishes, cutlery)

• Flat-screen TV
  Some apartments may include additional features such as balconies, washing machines, or dishwashers – check the apartment details for specifics.

7. How can I make a reservation?

You can book directly through our website, via email, phone, or through partner platforms such as Booking.com or Airbnb.

8. What is your cancellation policy?

• Free cancellation up to 7 days before arrival.

• Cancellations made within 7 days prior to check-in are non-refundable.

• In case of a no-show, the full reservation cost will be charged.

9. Is smoking allowed inside the apartments?

Smoking is strictly prohibited inside all apartments.
Guests may only smoke in designated outdoor areas, if available.

10. Do you offer discounts for longer stays?

Yes, we offer special discounts for longer stays.
Please contact us directly for personalized offers and availability.

11. Do the apartments have Wi-Fi?

Yes, all apartments include free high-speed Wi-Fi.

12. Are bed linen and towels provided?

Yes, all apartments come with fresh bed linen, towels, and basic toiletries.

13. What happens if I cause damage?

Guests are required to report any damages immediately.
The cost of repair or replacement will be charged if necessary.

14. How can I contact you?

📧 [email protected]
📞 +389 70 855 585   📞 +389 71 500 311